A few things to note about this integration:
1. Your name and email address MUST match in Showcase IDX and Follow Up Boss or the integration WILL NOT work. Make sure they're the same! (Example: your lead routing name and email in SIDX is Jane Doe firstname.lastname@example.org, and your email in FUB is Jane A Doe email@example.com. The integration will not work.)
2. If there is an extra space in your user name in Showcase IDX (like between your first and last name, or after your last name), the integration WILL NOT work. Remove the extra space.
The Follow Up Boss integration is a bit finicky that way, but it should work if everything lines up.
Still having trouble? Email us at firstname.lastname@example.org for further assistance.