Error Communicating with Showcase IDX

If you ever visit your website and notice Error Communicating with Showcase IDX, don't panic! Here are a few things that you can check before reaching out to support.

1. Check to see if your plugin was uninstalled or misconfigured. If someone on your team has access to your Wordpress backend, it could be that they made a change and tampered with the plugin by either uninstalling it or changing where the main search lives.



Go to your plugin set up in the header of your Wordpress dashboard. It will open up the page for your default search page URL. If you get to this page and it asks you to activate your website, your plugin was deactivated.


2. If your plugin is active and looks like the image above, double-check that your default search slug is what it is supposed to be. If it looks different, switch it back to what it was before. If it looks normal, find the page you created that matches the URL and be sure that you are using the [showcaseidx] shortcode on it.



3. If everything looks correct, double-check that your permalink structure hasn't changed. We suggest using the option for Post Name.

If all else fails, reach out to Showcase IDX support so that we can help troubleshoot further.