If you've already created your featured listings search and embedded the hotsheet correctly, but you see "no results found", there are some things you can check.
No Active Listings
If an agent or an office has NO active listings, then no listings will show. It's that simple! You will have to wait until a listing becomes available in the MLS.
But There Are Active Listings
Agent and Office IDs are case sensitive and should be entered exactly as they are in the MLS. Review your IDs with your MLS to be sure you have them filled into our system correctly. You can edit the IDs under a user in the USERS section of your IDX Control Panel.
After you've updated the ID(s) in the USERS section, go back to your search in the Search Library and check the box next to the updated ID to include it in the search.
Showcase IDX only supports 1 Agent ID and 1 Office ID per user per MLS.
That Didn't Work, Now What?
If after checking your IDs you find that there are still no listings populating, please gather the following information about an active listing and reach out to the support team (help@showcaseidx.com):
- The address
- MLS listing number
- A link to the property on your website, the MLS or another website like Zillow or Redfin
Support will do a reverse lookup of the listing in our database. In most cases, we find that the IDs are not correct (either the case is wrong or the entire ID is wrong).
As a web developer, your client may give you the wrong number. Support will let you know what the correct ID should be after receiving the above information.