When you list a property on the MLS and it is set for Internet display, the data becomes available for vendors like Showcase IDX for download. Our system is scheduled to download all new listings and property updates from each MLS and make it available on your website. If you input a property into the MLS and it does not display as you expect within a reasonable amount of time, here is what you can do.
First, double-check that you have included the property for Internet Display when you listed it with your MLS. This is usually a checkbox or a yes/no option for each individual listing. If your property is not set for Internet Display, update the listing and we will catch the listing on our next download.
Are you searching for the property correctly?
If your listing is already set for Internet Display and you still cannot find it on your website, try looking for it in a different way. If you already tried the address, try using the MLS ID. Occasionally the format of the MLS ID will be slightly different, like an omission of a dash in some MLSs or it might have a prefix that was included.
What status is the property?
Showcase IDX does not show all statuses that might be available in the MLS. Vendors are restricted to only show certain statuses and these vary from MLS to MLS. Not sure? You can review the supported statuses for your MLS by logging into your Showcase IDX Account and find your settings dropdown to open up the Search settings. Scroll down to the Search Restrictions section and you will find the statuses that we get for your MLS. If you have a question about the statuses we get, feel free to contact support and we can answer your concerns.
When did you list the property?
We try to get MLS updates and new listings as fast as every 15 minutes for most MLSs, while others might be a little slower. Sometimes, there can be a lag between when you listed the property to when it became available for download to when we found the listing for download and actually processed it. Try waiting to see if we pick the listing up in a later download attempt.
Featured Listings Hotsheets
If your listing is showing up on the website but not displaying on your Featured Listings, Agent Listings, or Office Listings hotsheets, there could be an issue with your Agent or Office ID. To find the correct ID, you can send us a support ticket with an MLS ID for the active listing and we can tell you what the correct ID is.
NOTE: Showcase IDX does not recognize co-listing agents or buyer agents on properties. You will need to be the main listing agent in order for us to pull the listing properly on these hotsheets.
Check your settings
Visit this knowledge base article to further troubleshoot the issue by checking your settings.
If nothing else works
If you are still not seeing your listing populate on your website, open a support ticket with us or call us at 1-800-478-0181 and we will help troubleshoot the issue. Please remember when submitting a support ticket that we will first check other IDX or real estate websites to be sure that the listing is available. We suggest that you perform an internet search for the property to see if it is being picked up by other IDX services. Keep in mind that a standard internet search won't tell the entire story, but it may help to track down the issue. Open any search engine and do a search for the MLS ID and the term MLS like "6619356 MLS". Also, please provide as much identifying information about the listing as possible. Include the MLS ID, the MLS you are you using, and the URL of your website.